Please read our rules for returns and exchanges below:
Refunds
We do not offer cash refunds. We only offer exchanges under specific conditions.
Exchange Policy
You can only exchange an item if:
- The product is damaged when you receive it.
- You received the wrong item.
How to Request an Exchange:
Report within 24 hours: You must message us within 24 hours of receiving your parcel. You must send clear photos of the damaged or wrong item.
Return within 72 hours: You must ship the item back to us within 72 hours.
Proof of Shipping: Send us a photo of the courier slip once you have posted the item.
Delivery Charges: If the mistake is ours, we will pay the delivery charges for both sides.
No Exchange or Return for:
Change of Mind: We do not exchange items if you simply changed your mind or want a different style/color.
Customized Products: Items made specially for you (custom orders) cannot be returned or exchanged.
Used Items: The product must be unused and in its original packaging.
Need help?
If you have any questions, please contact us at gemsgloryofficial@gmail.com.
Note: By placing an order with us, you agree to these terms and conditions.